Frequently asked question

General

What is AEON Bank?

What are the requirements for me to become an AEON Bank customer?

How can I register to become an AEON Bank customer?

How long does the registration process take to become an AEON Bank customer?

Do I need to open a Savings Account-i with AEON Bank to access its products and services?

Can I become an AEON Bank customer if I am not a Malaysian citizen?

What are the products and services AEON Bank offers?

How do I lodge a feedback or complaint?

What if I still dissatisfied with the response?

Where is the physical branch of AEON Bank located?

Why does the app show that there is an issue with my network even though I have data access for my mobile?

What is the difference between AEON Credit Service (M) Berhad and AEON Bank?

Onboarding

What are the requirements for me to become an AEON Bank customer?

How can I register to become an AEON Bank customer?

Is my personal information protected during the online registration?

How long will it take for me to register to become an AEON Bank customer?

Is AEON Bank Shariah-compliant?

Can I become an AEON Bank customer if I am not a Malaysian citizen?

How do I know if I have successfully registered for an AEON Bank account?

How do I update my personal information?

What is the final step in the onboarding process?

What are the options for fund transfer verification (FTV) and how do I initiate it?

What happens if my online banking (FPX) verification fails?

Can I retry the fund transfer verification if it fails the first time?

Account management

What should I do if I forget my password?

How do I change my registered email address, phone number or full name (as per MyKad)?

What does it mean to link a device?

Can I link my Savings Account-i to more than one device?

How do I link a new device to my Savings Account-i?

How can I change or obtain a new PIN for AEON Bank’s mobile banking app?

What should I do if my profile has been potentially compromised?

How do I create a strong and secure password?

What should I do if I'm not receiving any email or One-Time Password (OTP) via SMS?

Deposits

What is the age requirement to open a Savings Account-i?

Who can open a Savings Account-i?

What are the documents I need to open a Savings Account-i?

I already have a Savings Account-i with AEON Bank. Can I open another one?

How long will I have to wait for the approval of my Savings Account-i?

Can I apply for a joint Savings Account-i?

How can I withdraw cash from my Savings Account-i?

How can I deposit funds into my Savings Account-i?

Is there a maximum deposit amount for my Savings Account-i?

Is there a minimum deposit amount for my Savings Account-i?

Is there a minimum balance I must maintain for my Savings Account-i?

Are my deposits with AEON Bank protected?

Are there any fees to open a Savings Account-i?

Are there any other fees associated to my Savings Account-i?

How is the profit for my Savings Account-i calculated?

What is Ceiling Profit Rate?

What is a Savings Pot?

How do I create a Savings Pot and goal?

Are the profit rates different for my Savings Account-i and Savings Pot?

Are there any fees associated with my Savings Pot?

Can I use an external bank account to transfer money into my Savings Pot?

How do I check the balance in my Savings Pot?

Can I transfer funds from my Savings Pot directly to any other accounts within AEON Bank or other banks?

What happens when I reach my Savings Pot goal?

How many Savings Pot can I create/ maintain at a time?

What is Automatic Top-up?

Can I activate Automatic Top-up for all my Savings Pot?

What happens if I don't have sufficient balance for Automatic Top-up?

What is Round-up?

Can I activate Round-up for all my Savings Pot?

What happens if I have an insufficient balance for a Round-up?

Are all transactions eligible for Round-up?

When will my account statements be available?

Can I have my physical account statements mailed to my address?

How do I download my e-statements?

Will my e-statement include funds within Savings Pot?

What is the difference between total balance and available balance?

How do I set my transfer limits?

Can I add favourite(s) account?

How do I check my transaction history?

How do I close my account?

Is there a fee for closing my account?

Will I be notified after my account is closed?

What is a dormant or inactive account?

How do I ensure that my account does not turn dormant?

What will happen if my account turns dormant?

How do I re-activate my account after it turns dormant?

What will happen if my account remains dormant?

What will happen to my account if it is still dormant for seven (7) years?

If my dormant account balance has been transferred to the Registrar of Unclaimed Monies, how can I claim my funds?

Payment

What is DuitNow Transfer?

How do I initiate DuitNow Transfer?

Do I need to register to start using DuitNow Transfer?

What is the difference between DuitNow Transfer and normal transfer?

I have yet to receive funds though funds have been successfully deducted from sender’s account. What should I do?

My recipient told me that he/she has yet to receive funds though funds have been successfully deducted from my account. What should I do?

How do I schedule a recurring or future transaction?

How can I check my scheduled or recurring transactions?

What is the DuitNow Transfer limit?

Are there any fees or charges for DuitNow services?

Why is my transaction status displayed as “Submitted” but I have yet to receive notification confirming that my payment is successful?

I have accidentally made a transaction to an unintended recipient. What should I do?

How do I add someone as favourite?

How can I manage my favourites?

What is DuitNow ID?

How can I access my DuitNow ID?

How does DuitNow ID work?

How can I change the receiving account of my DuitNow ID?

How soon will I receive my funds if the sender sends money via DuitNow ID?

I have changed my mobile number. Will I be able to link my new mobile number to my AEON Bank profile?

How I can manage my DuitNow ID?

What is DuitNow QR?

How do I receive money via my DuitNow QR?

How do I share my DuitNow QR?

Why do I see a fixed amount when I scan DuitNow QR?

I have a dispute with the merchant. What should I do?

How do I schedule a recurring or future transaction?

What is the DuitNow QR limit?

Are there any fees or charges for DuitNow services?

Why is my transaction status displayed as “Submitted” but I am yet to receive notification confirming my payment is successful?

How do I make a bill payment?

How do I add a favorite biller?

Why isn't my payment reflected on the biller's portal instantly?

Are there any fees for making bill payments?

What types of bills can I pay through AEON Bank?

What does it mean when my bill payment receipt shows "submitted"?

Card

What are the Shariah principles behind Debit Card-i?

What is the validity period of the Debit Card-i?

What can I do with my Debit Card-i?

What is the difference between virtual card and physical card?

Who is eligible to hold a Debit Card-i?

Where can I use my Debit Card-i?

Are there any limitations to my Debit Card-i?

Do I need to apply for Debit Card-i?

How do I activate my Debit Card-i?

I encountered an error when I tried to activate my Debit Card-i. What should I do?

How long does it take to receive the Debit card-i?

What is my Debit Card-i limit?

How can I change my daily purchase limit?

How long does it take for my new limit to take effect?

Can I lock my Debit Card-i?

How do I change my card PIN?

How many attempts do I have for wrong PIN attempts?

My overseas transaction is not going through. What should I do?

I have received a notification for successful payment but I do not see the transaction in my transaction history. What should I do?

What is a pre-authorisation transaction?

I would like to pay for the actual amount in RM at petrol stations to avoid the hold-on-account. Is this possible?

Why do I need to enter PIN for contactless transaction?

Why do I need to approve my online transactions via AEON Bank’s mobile banking app?

Am I required to enter PIN for a pre-authorisation transaction?

Am I required to enter PIN when I return goods to merchants for refund?

Where do I perform cash withdrawal?

How do I withdraw cash locally and overseas?

My online transaction is not going through. What should I do?

Loyalty

What is AEON Points Programme?

What are the differences between AEON Points Programme in AEON Bank and AEON Points Programme in AEON Wallet?

I have an existing Points balance in AEON Wallet, will these Points be reflected on my AEON Bank’s mobile banking app?

Will my AEON Points expire?

How can I earn AEON Points?

When will my earned AEON Points be reflected in my points balance?

Can I earn AEON Points on both AEON Bank and AEON Wallet?

How many AEON Points can I earn from a transaction?

Where can I redeem my AEON Points?

Can I continue to earn or redeem AEON Points if the membership has expired?

How long does it take for my membership to be reactivated?

Will my AEON Points expire if I do not renew my membership?

How do I renew my AEON Points Programme membership?

Is there any annual membership fee charged for AEON Points Programme? If yes, when will it be charged?

Promotion

Where can I view the Promotions terms and conditions?

When will the promotions end?

What is the AEON Points Programme?

Who can participate in this Promotion?

I have already downloaded the AEON Bank application and filled in all the onboarding requirements, but I did not receive the 3000 AEON Points

What is the AEON Bank Launch Campaign?

What potential rewards are available through this Campaign?

I want to request for an AEON Bank Debit Card-i, do I need to pay any fees?

Can I earn AEON Points when I make online payments with my AEON Bank Debit Card-i?

What should I do to earn AEON Points during the campaign period?

I just created my AEON Bank Savings Account-i and have deposited funds into it. When can I start earning the profit rate as per Promotion 3?

Is there any minimum amount I should deposit in order to enjoy Profit Rate 3.88% p.a?

I am not sure about my membership status for AEON Points Programme, how can I check my status?

Why am I unable to see the redemption button in my Rewards tab ?

How long does it take to renew the membership during the promo period?

I have successfully created and activated my Savings Account-i but I am still unable to see my AEON Points that I am entitled to pursuant to the Campaign. What can I do?

I want to know more details on the promotions. Can I know how each Promotion works?