AEON Bank is a company set up to undertake digital banking business in Malaysia. The consortium is led by AEON Financial Service Co. Ltd and AEON Credit Service (M) Berhad is one of the 5 consortiums that was granted Digital bank license and one of two Islamic bank license holders.

What is AEON Bank?

All you need is a working smartphone with both front and back cameras, a valid Malaysian Identity Card (MyKad) for identity verification, and an existing non-joint personal savings or current account to make the initial deposit, as required by Bank Negara Malaysia (BNM) under e-KYC regulations.

What are the requirements for me to become an AEON Bank customer?

At present, our app is only accessible to Beta testers for download. We plan to make it available for public download following the conclusion of our Beta testing phase, in preparation for our official launch. The launch date will be announced in due course. Thank you for your kind patience and understanding.

How can I register to become an AEON Bank customer?

The onboarding process may take a few minutes or up to 24 hours. All you need to do is create a profile with AEON Bank and verify your identity to sign up for AEON Bank's Savings Account-i. Upon successful verification and initial transfer to your Savings Account-i, your account will be activated.

How long does the registration process take to become an AEON Bank customer?

To address any feedback or complaints, you may submit a complaint either verbally or in writing using our dedicated Feedback Form. We strongly recommend providing written feedback and enclose any relevant documents related to the feedback or complaint so we can address it promptly.Upon receiving your feedback or complaint, we will acknowledge it within one business day and strive to provide a resolution within 14 business days. If a complaint requires complex investigations or extensive research, you will be notified and the timeframe will be extended. You will be kept informed of the status of your complaint from time to time.